Returns Policy

Name: Jose Fernandez
Item: Greener Lawn
Rating: 5
Author: admin

Returns Policy

At Greener Lawn, we pride ourselves on delivering premium turf and lawn products to our customers. We take every measure to ensure your order arrives in excellent condition.

Please note that we only accept returns in the event that a product is found to be defective. If you believe your turf or product is faulty, you must notify us within 24 hours of delivery, providing clear details and supporting photos where possible. This allows us to promptly assess the issue and determine the appropriate resolution.

Where a product is confirmed to be defective, Greener Lawn will gladly provide an exchange or a full refund. Refunds will be processed using the original payment method, and exchanges will be arranged as soon as practicable.

As turf is a perishable product, we cannot accept returns for change of mind, incorrect ordering, or where the product has not been installed or maintained in accordance with our care instructions.

Our goal is to ensure customer satisfaction and provide you with the healthiest, highest-quality turf possible. If you have any concerns, please contact our customer service team immediately to discuss your options.

Recent Testimonials

These guys are the best in the business, I use them on my show The Livingroom and on my own home and personal projects. Trustworthy family company

Thankyou for making this process so easy. Much appreciated

I’d Like to say thank you for your wonderful staff members who did a fantastic job last Saturday morning. They arrived on time and the service was excellent from the start to finish. My whole family is very happy with the new Sir Walter Buffalo Lawn. I’d definitely introduce your company to my relatives and friends should they consider replacing their lawns. Thank you once again!

Hi Guys I just wanted to say a big thanks for the great service I have received from your staff. From the detailed information provided on your website. The friendly staff on the phone, even the happy delivery man. You provided a real professional service from start to finish, and it was a pleasure to do business with your company. Keep up the great work. Yours thankfully.

Thankyou very much for the excellent customer service we experienced from the time of the initial enquiry through to on-time delivery – also, we appreciated your prior day confirmation of the delivery. The premium quality Winter Green Couch is thriving after watering-in followed by the rain of these past few days – good timing

Hi, just wanted to say thanks for the delivery yesterday morning. Very happy with your great friendly service from the time I first called and made enquiries right up to the delivery guy

Just a short note to let you know how pleased I am with my new lawn now 4 months old. The Empire Turf looks fabulous and best of all its dog proof.

As excavators and landscapers in the residential construction industry, Greener lawns is our go to company for turf. They are very dedicated to their business and have a system in place which works from sales to delivery. The quality of their turf  is second to none and they supply many varieties that our customers can choose from. Special thanks to Mary, Joe and the gang.

I run a Sydney/Central Coast based Landscape gardening business and have been working with Greener Lawn Supplies for over 5 years now. In this time they have supplied us with various varieties of A Grade quality turfs, fantastic, quick and efficient service at a very competitive rate- they are the only turf supplier I currently use and will continue to in the future 

We are using Greener Lawn on a regular basis for our high-end residential landscape projects. Mary, from the sales team, is always friendly and professional, responding promptly to our questions and request. The quality of the turf is outstanding. We highly recommend Greener Lawn for all turf deliveries.

Green and Home use Greener Lawn for all our turf supply needs. Their customer service is second to none and the quality of their turf is fantastic. We would highly recommend Greener Lawn for your next lawn project.

I have been working with Greener lawn for over ten years now. The quality of their product is premium, you will not find a better turf supplier in Australia. They also provide information on new products and provide a well organised service

Thank you for your service the Turf is first class grown and came up really nice. It’s certainly not the cheap terribly grown brand that falls apart as you pick it up your turf is strong and excellent cut it made our job so much easier. Again thank you for your assistance my new place looks nice with nice turf.

Dear Peta, Thanks very much for your call yesterday as well as your email. I must say in all my many years, I've never encountered such a professional, personable and outstanding after sales service follow up. Even compared to high cost purchases with major companies your after sales service is exemplary and impressive. I encourage you to share this with all your team. Greener Lawn Supplies should be complimented with their service standards and very proud to have such an invaluable person as yourself customer facing.